Experience Design
People crave products and services that fulfill a need and create emotional connections. When those connections and needs are fulfilled by companies, it generates customer loyalty and employee engagement.
What is the key to creating meaningful experiences? Business leaders must start by asking, “Who are my customers, and what are they seeking from my organization?” At Propeller, we help leaders discover answers to those questions and consider three key approaches:
Unlock Innovation Through Human-Centered Design
Align People, Processes, and Technologies to Deliver Value at Defining Touchpoint
Manage the Experience Through Customer Feedback
_
CX Maturity Modeling
Design Workshops
Customer Research
Personas + Journey Mapping
Service Design
CX Strategy + Roadmap
Org Activation
Process + Tool Optimization
Digital Transformation
Experience Insights
Customer Experience: The Differentiator You Cannot Afford to Ignore
Read More
Customer Case Study
New ways to satisfy changing customer preferences in global retail
Read More
Are Your Customers Emotionally Engaged? Three Questions to Assess Your CX Strategy
Read More
People Case Study
Advancing The Voice Of The Employee At A Cloud Computing Tech Giant
Read More
Customer Case Study
Measuring The Customer Experience For A Newly Realigned Insights Unit
Read More
