Name: Human Shapes
Price range: $

Every day we interact with brands – at work, in stores, and online. These moments inform how we feel or think about a brand and ultimately drive future decisions toward that organization. Experiences that satisfy a need, feel frictionless, and spark an emotional connection drive customer loyalty and employee engagement. Experience — not price or product — is the key differentiator. We help leaders gain insights into their customers and market forces, design innovative products and services that connect across the customer and employee journey, and implement strategies that help you keep pace with the velocity of disruption.

At Propeller, we bridge experience design with execution, offering tailored solutions to drive customer experience transformation strategies. We unlock innovation by harnessing the power of customer data and human-centered design methods, aligning people, processes, and technologies at each touchpoint along the customer and employee journey. Whether you’re looking to modernize your e-commerce platform or design a purpose-driven workplace, our team of consultants will guide you each step of the way.

Research

Explore customer pain points, competitor offerings, and leading industry practices to differentiate your business in the market.

Customer Research + Insights
Competitive Analysis + Benchmarking
Market Research

Strategy

Imagine new futures that unlock business growth in e-commerce, omnichannel, and personalization and develop the roadmap and metrics to deliver solutions.

Experience Strategy
Growth + Innovation Strategy
Experience Management

Design

Build and test new products and services to confirm the market fit and connect underlying business capabilities to support the desired customer experience.